Privacy Policy

UtopianKnight Consultancy Limited ("UtopianKnight", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit utopianknight.com (the "Site") or otherwise interact with us. It is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

UtopianKnight Consultancy Limited is registered in England and Wales, Company Number 16837024. Our registered office is 4 Mimosa Avenue, Highnam, Gloucester, Gloucestershire, GL2 8FA. We are registered with the Information Commissioner's Office (ICO), reference ZC137507, as the data controller for personal data processed through this Site.

2. Information we collect

We collect the following categories of personal data:

• Information you provide directly: when you submit our contact form, we collect your name, email address, company name (optional), and the content of your message.
• Usage data: we use Google Analytics (GA4) to understand how visitors use the Site, including pages viewed, time on page, referring site, and approximate location derived from IP address. Google Analytics uses cookies and similar technologies to collect this data.
• reCAPTCHA data: our contact form is protected by Google reCAPTCHA v3, which analyses interactions with the Site to help distinguish humans from bots. This may involve collecting hardware and software information, such as device and application data, and sending it to Google for analysis. See Google's Privacy Policy and Terms of Service.

3. How we use your information

We use the personal data we collect to:

• Respond to enquiries submitted through our contact form;
• Provide, discuss, and deliver our consultancy services;
• Understand and improve how visitors use the Site;
• Protect the Site and our services against spam, fraud, and abuse;
• Comply with our legal and regulatory obligations.

Our legal bases for processing this data are: your consent (for optional analytics cookies), our legitimate interests (in responding to enquiries and securing the Site), and, where applicable, the steps necessary to enter into or perform a contract with you.

4. Sharing your information

We do not sell your personal data. We share personal data only with the following categories of third-party processors, strictly to the extent necessary to operate the Site and respond to enquiries:

• Twilio SendGrid: to deliver contact form submissions to our team by email.
• Google (Analytics & reCAPTCHA): as described above.
• Hosting and infrastructure providers: who process data on our behalf to keep the Site running securely.

We may also disclose personal data where required by law, regulation, or legal process.

5. International transfers

Some of the third-party processors listed above may process data outside the UK or European Economic Area (EEA), including in the United States. Where this occurs, we rely on appropriate safeguards recognised under UK GDPR, such as the UK International Data Transfer Addendum or an adequacy decision.

6. Data retention

We retain contact form enquiries only for as long as necessary to respond to and resolve your enquiry, or as required to comply with our legal obligations, after which it is securely deleted. Analytics data is retained by Google in accordance with our Google Analytics configuration and Google's own retention policies.

7. Your rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate personal data;
• Request erasure of your personal data;
• Object to or restrict our processing of your personal data;
• Request portability of your personal data;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

The Site uses cookies set by Google Analytics and Google reCAPTCHA to function as described above. You can control or disable cookies through your browser settings; disabling cookies may affect the availability of the contact form and certain Site features.

9. Children's privacy

The Site is intended for business audiences and is not directed at children. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us or write to us at our registered office: 4 Mimosa Avenue, Highnam, Gloucester, Gloucestershire, GL2 8FA, United Kingdom.